Superior After-Sale Service: Your Satisfaction is Our Priority

At Ziva, our dedication to your satisfaction extends beyond the purchase of our exquisite jewelry pieces. We are committed to providing superior after-sale service to ensure that your experience with our brand continues to be exceptional. Read on to discover the various aspects of our after-sale service that set us apart.

Jewelry Maintenance and Repairs
  • We understand that your jewelry may require maintenance or occasional repairs over time. Our skilled artisans and craftsmen are available to address any such needs promptly and efficiently.
  • Whether it’s restringing a necklace, resizing a ring, or repairing a damaged clasp, our experts will handle your jewelry with utmost care, ensuring that it is restored to its original beauty.
Cleaning and Polishing
  • To help your jewelry pieces maintain their brilliance and sparkle, we offer professional cleaning and polishing services.
  • Our team will carefully clean your jewelry, removing dirt, oils, and any surface blemishes. We use specialized techniques to restore the luster of your precious gemstones and metals, ensuring they shine brightly once again.
Upgrades and Trade-Ins
  • We understand that your personal style and preferences may evolve over time. If you wish to upgrade your jewelry piece to something more suited to your current taste, we offer flexible upgrade options.
  • Additionally, we provide trade-in services, allowing you to exchange your current jewelry for a new piece while receiving fair value for your original purchase.
Engraving and Personalization
  • We believe in making your jewelry truly unique. We offer engraving services to add a personal touch to your jewelry pieces, whether it’s a special message, initials, or significant dates.
  • Our skilled artisans will work diligently to ensure that the engraving is done with precision and craftsmanship, enhancing the sentimental value of your jewelry.
Expert Consultations
  • Our team of knowledgeable professionals is available for consultations even after your purchase. Whether you have questions about jewelry care, styling tips, or want to explore additional pieces that complement your existing collection, we are here to assist you.
  • We take pride in building lasting relationships with our customers, and our experts are dedicated to providing ongoing support and guidance throughout your jewelry journey.